Disclaimer:  Our  platform operates as a facilitator connecting customers with various sellers. It's crucial to note that the Shipping and Return policies are initiated based on the specific guidelines set forth by the individual sellers on our platform.

Shipping and Return Policy

Shipping

What are the delivery charges?

Delivery charges vary accordingly with each seller. Sellers may be inclined to incur charges for low budget products which costs higher shipping charges to offset the logistics cost. Please refer to our order summary for specific product charges.

What is the estimated delivery time?

Sellers work to procure and deliver the product within the specified timeframe mentioned on the product page. Delivery times are influenced by factors such as product availability, seller location, your shipping destination, and courier partner timelines. Business days exclude public holidays and Sundays.

What to do if my order is delayed?

Delays may occur due to unforeseen circumstances such as public holidays, courier disruptions, or other logistics issues. Please ensure to check the order summary for delayed shipping.

Are they any hidden charges ? 

We prioritise transparency. There are no hidden charges; the list prices are final and all-inclusive. Delivery charges, if applicable, are clearly communicated based on the seller's shipping policy.

Why CoD is not available in my location?

The availability of Cash on Delivery (CoD) depends on our courier partner's capability to accept cash at the time of delivery. Verify CoD availability in your location by checking the product page and entering your pin code.

My order has been shipped. How can I track it?

Once your order has been placed, you will receive a confirmation message on your registered email and phone number. After the order dispatch has been successful, You can track the order from the Order Section. 

Cancellation and Return Policy

When can I cancel my order?

You can cancel the order after an order has been placed and before the order has been dispatched by the seller. You can raise cancellation requests via Orders Section, once the request is submitted, your item(s) will be cancelled and refund will be initiated accordingly.

How long do I have to return an item?

You have a 10-day window from the date of delivery to initiate a return.

What items are eligible for return?

Items must be unused, in their original condition, and in the original packaging to be eligible for return.

How do I initiate a return?

Log in to your account and go to the My Order Section. Select the order containing the item you want to return and follow the provided instructions to initiate the return process.  

Can I return a damaged or defective item?

Absolutely. Please contact us immediately with photos of the damaged or defective item, and we'll arrange for a replacement or refund.

Who covers the return shipping costs?

Return shipping costs are typically the responsibility of the customer unless the return is due to a product defect or an error on our part.

Are there restocking fees?

Equiperz reserves the right to charge restocking fees for returns that do not meet the specified conditions.

Refund 

How will I get my refund?

Upon receipt of your return, or upon notification from the seller of the return's arrival, as applicable, a refund will be processed. For prepaid transactions, the refund will be issued to the original payment method. In the case of Cash on Delivery(CoD) orders, you can update the bank details in your profile, subsequently, the refund will be credited to your bank account.

How long does it take to process a refund?

Refunds are processed promptly upon receiving and inspecting the returned item. The timeframe may vary based on your payment method.

Seller notified Refund 

If an item is damaged or defective and cannot be repaired or replaced, the seller will initiate a refund. In situations requiring a refund, the seller(s) must authorise the refund. Equiperz can facilitate refunds only when the seller informs us about the item's receipt. Once the seller notifies us of the return item's receipt, the standard refund processing time will apply.

Exchange Policy

How should I proceed if I've received an item in my order that is damaged, defective, or incorrect?

You can exchange the product purchased on the platform within the exchange time frame initiated by the seller. If the item(s) has been specified non-exchangeable, in such cases, refund will be initiated to your account.

Guidelines for Exchange 

1. Product must be in its original condition, including all the packages received intact.

2. Product should remain undamaged in your possession.

3. Product must be the same one that was delivered to you.

Note: 

1. Should you find the item(s) are missing, you can directly contact the seller for support.

2. A replacement can be generated if the same product is in stock. If the product is not available from any seller(s), kindly initiate a refund by selecting My Orders section.